Hey there, I'm Holly.

I help service providers streamline with the right software, automations & workflows. Creating smart systems that support sustainable growth.

  • Systems protect your time for the work that matters most
  • ABOUT ME

    With over a decade of experience as a small business owner, I have a deep understanding of the challenges entrepreneurs face. From running an agency and managing a large team of employees, to founding a B2B mobile and desktop application, I have honed my skills in various industries. As a freelance consultant for the past four years, I specialise in streamlining systems through software implementation and workflow automation. Now based in Melbourne, I am excited to connect with clients across Australia and help their businesses thrive.

    Core services

    I partner with you to guide your business through every phase of technology transformation. From assessing your current systems to implementing new solutions, I ensure the transition is smooth, efficient, and tailored to your needs.

    Research & Planning

    Every business is unique, and finding the right tools and software requires careful research and strategic planning. I dive deep into understanding your business needs, workflows, and pain points to identify the best technology solutions.

    Implementation

    Once we’ve planned the best approach, I handle the technical setup and system integration, so your business can hit the ground running with minimal disruption. This service also includes data transfer, testing and setting up automations.

    Training

    I offer comprehensive training to ensure you and your team can fully utilise the new tools and technology. This service also includes ongoing support to ensure that you have the knowledge to adapt to future updates.

    Packages
    Systems Audit & Action​

    The Systems Audit & Action service is designed for service-based businesses that feel messy, manual, or inefficient behind the scenes. I’ll review your current tools, workflows, and processes, identify bottlenecks and gaps, then provide practical recommendations to streamline operations through better systems, automations, integrations, and software solutions. Perfect for growing businesses that are ready to save time, reduce overwhelm, and create smoother day-to-day operations.

    A tailored Asana setup designed to help your business manage projects, tasks, clients, and team workflows more efficiently. Perfect for businesses that are currently juggling tasks across emails, spreadsheets, notebooks, or multiple platforms and need a clearer, more organised way to operate.

    Inclusions:

    • Workflow and operational review
    • Custom Asana workspace setup
    • Project boards and task templates
    • Team structure and permissions setup
    • Recurring task automation
    • Custom fields, dashboards, and views
    • Workflow optimisation recommendations
    • Basic integrations and automations
    • Team walkthrough/training session
    • Ongoing support options available

    A customised ClickUp setup designed to streamline your operations, centralise workflows, and give your team better visibility across projects, tasks, and client work. Ideal for growing businesses that need a more structured, scalable way to manage day-to-day operations without things falling through the cracks.

    Inclusions:

    • Workflow and systems review
    • Custom ClickUp workspace setup
    • Spaces, folders, lists, and task hierarchy configuration
    • Project and workflow templates
    • Recurring tasks and automations
    • Dashboards, views, and reporting setup
    • Team permissions and task assignment structure
    • Integration setup and workflow recommendations
    • Team onboarding and training session
    • Optional ongoing support and optimisation available

    A tailored Dubsado setup designed to streamline your client journey from enquiry through to onboarding, communication, invoicing, and project management. Perfect for service-based businesses wanting a more professional, automated, and organised client experience while reducing manual admin behind the scenes.

    Inclusions:

    • Discovery and workflow mapping session
    • Custom Dubsado account setup
    • Lead capture forms and contact workflows
    • Proposal, contract, and invoice setup
    • Client onboarding workflows and automations
    • Email templates and canned responses
    • Scheduler and booking configuration
    • Workflow automation and trigger setup
    • Integration recommendations and setup support
    • Basic client portal organisation
    • Training session and handover walkthrough
    • Optional ongoing support and optimisation available

    A customised CRM setup designed to streamline your client management, sales process, onboarding, communication, and operational workflows in one centralised system. Perfect for service-based businesses looking to move away from scattered spreadsheets, inboxes, and manual processes into a more organised and scalable way of working.

    Platforms supported:
    Plutio, Bonsai, Assembly, Ivorey/Go High Level, Zoho, HubSpot, Karbon, GetCone, Capsule + any that you find! I have no problem picking up new software. 

    Inclusions:

    • Business workflow and process review
    • CRM platform setup and customisation
    • Pipeline and sales workflow configuration
    • Client onboarding and communication workflows
    • Forms, templates, and automation setup
    • Contact and data migration support
    • Task management and workflow structuring
    • Integration recommendations and setup
    • Dashboard and reporting configuration
    • Team permissions and user setup
    • Training and implementation walkthrough
    • Optional ongoing support and optimisation available

    My Done-For-You Zapier setup service is designed for business owners who are ready to eliminate repetitive admin tasks and connect their systems seamlessly. I’ll map out your current workflow, identify automation opportunities, and build and test custom Zaps that do the heavy lifting for you.

    This service ensures your tools – like CRMs, forms, calendars, project management platforms, and communication apps – actually talk to each other properly, saving you hours every week and reducing human error.

    Includes:

    • Workflow audit and automation mapping
    • Design and build of custom Zaps (multi-step if required)
    • Integration of your key platforms (e.g. CRM, email, forms, scheduling tools)
    • Testing and troubleshooting
    • Handover summary explaining how everything works
    • Optional support period after setup
     
    INVESTMENT: $180 AUD per “Zap”

    Learn how to build your own automations with confidence.

    This 1:1 training session is designed to teach you how to use Zapier effectively inside your own business. Instead of relying on external support every time you need a change, you’ll walk away knowing how to create, edit, and troubleshoot your own automations.

    We’ll focus on your actual systems so everything you learn is immediately applicable.

    Includes:

    • Pre-session review of your current tools and workflows
    • 60–120 minute live training session (Google Meet)
    • Step-by-step walkthrough of building Zaps relevant to your business
    • Best practice guidance (so your automations don’t break later)
    • Recording of the session for future reference
    • Q&A support during the session
     
    INVESTMENT: $88 per hour

    Testimonials

    "Holly has been a pleasure to work with, from the initial meeting she took on board our brief and feedback, was meticulous in her research and presentation and then executed all our requirements with the same level of attention to detail. Her scope with us quickly grew and we have engaged her for multiple projects based on her way of working and personability. We wouldn't hesitate recommending her to others and will continue to use her as our business grows."
    Grace Whitmore
    EVR Brand Studio
    "Holly was amazing to work with, so easygoing, supportive, and incredibly knowledgeable. She really understood the specific workflows I needed to implement in my business and made the whole process feel simple. I’m so grateful for her patience and guidance while navigating a brand-new platform. Absolute gem!"
    Cresta Cutrona
    That Assistant Co.

    Let's talk

    Reach out to me today for a free consultation. 

    holly@scoutsystems.com.au

    Helping businesses run smarter, not harder.

    Streamlined systems save time, reduce mental load, and stop important tasks from falling through the cracks. They create consistency across your business – improving client experience, team communication, and day-to-day efficiency.